Business Policy

Please read the terms and conditions carefully, before making a reservation at Villa Frantzén.

RESERVATION

Card Authorization for Reservations of 6 guests and less:

For reservations, up to 6 guests must provide credit card details on their selected date and time for authorization purposes. Authorization incurs 1THB payment for card authentication via a payment gateway, after which this amount will be refunded back into the guests’ account.  Please note that all guests are required to make a credit card guarantee upon making a reservation at Villa Frantzén.

If no credit card authorization is completed, the reservation will not be confirmed.

Deposit Card Payment for Reservations of groups of 7 to 12 guests:

Reservations for groups of 7 guests and above

On their selected date and time, they must provide credit card details for authorization and a 50% deposit for their reservation to guarantee the booking via bank transfer. The 50% deposit will be deducted from the guest’s final bill. Please note that all guests are required to make a credit card guarantee upon making a reservation at Villa Frantzén and all groups of 7 and above are required to pay the 50% deposit to secure the booking via transfer. 

If no credit card authorization and payment are completed, the 7+ group reservation will not be confirmed.

Cancellation Policy: 

Villa Frantzén accepts only email cancellations.

Cancellations made up to 24 hours before reservation time will not incur any cancellation fee. 

For cancellations made less than 24 hours ahead of your reservation time, Villa Frantzén reserves the right to charge you a cancellation fee of 3200 THB net per person. In the case of cancellation due to health-related reasons kindly present a medical certificate as proof to void the cancellation fee.

Refund Policy:

In the case of force majeure which permits the company to be able to provide service to a guest’s booking for 7 persons or more, Villa Frantzén may reschedule the guest’s booking to a different date at their convenience or refund the 50% deposit made for the reservation.

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ARRIVING AT VILLA FRANTZÉN

Please plan 3 h for the experience.

Your reservation will be held for 15 minutes, after which the table will be released for another booking. Please inform us at your earliest convenience of any changes or delay to your reservation on the day.

Children policy:

Please note that children under 10 years old are not allowed in the restaurant, unless in one of our private dining rooms. Also, no food or beverages from outside can be consumed at Villa Frantzén.

Dress Code:

At Villa Frantzén we kindly request our guests to arrive dressed smart-casual.

Gentlemen are asked to come in long trousers and covered shoes.

Dietary restrictions or Allergies:

Please inform us of any food allergies or dietary restrictions. Do note that we are unable to accommodate vegans, or menus free from milk protein. Late requests will not be accommodated.

Special requests:

Any special and seating requests are subject to availability.

Valets at your Service:

Our valet service is free of charge to all our visitors. Feel free to see our valet drivers for assistance. They are situated just outside the patio of the restaurant directly to the right.

No Pets Policy:

Please do not bring any pets to Villa Frantzén.